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FAQs
Frequently Asked Questions
CANCELLATION POLICY
To cancel your booking, written confirmation is required to ensure effectiveness. Please note that cancellation fees will apply.
Transfer Bookings:
- If cancelled 24 hours or more prior to scheduled pick-up, a 15% cancellation fee will apply.
- If cancelled 4-24 hours prior to scheduled pick-up, a 50% cancellation fee will apply.
- If cancelled less than 4 hours prior to scheduled pick-up, a 100% cancellation fee will apply.
Hourly Bookings:
- If cancelled 48 hours or more prior to scheduled pick-up, a 15% cancellation fee will apply.
- If cancelled 24-48 hours prior to scheduled pick-up, a 50% cancellation fee will apply.
- If cancelled less than 24 hours prior to scheduled pick-up, a 100% cancellation fee will apply.
No, our team tracks your flight in real-time, ensuring your pick-up time is adjusted accordingly. You will receive an instant SMS notification from our chauffeur as soon as your flight touches down.
Yes you do, an email confirmation will be sent to the email address provided during registration.
Our standard transfer rate is calculated on the basis of a seamless pickup and drop-off, with no extra waiting time (subject to vehicle availability) beyond 10 minutes for ground transfers, 30 minutes for domestic airport arrivals, or 60 minutes for international airport arrivals. However, if there is a delay or the waiting time exceeds the specified limit, a charge of $2.00 per minute will be applied to your account.
SYDNEY
- Domestic: Our chauffeur will be waiting for you at the designated limousine pick-up zone just outside the baggage claim area.
- International: Our chauffeur will be waiting for you at the arrival hall, holding a pick-up sign.
MELBOURNE
- Domestic: When you exit the security doors, our chauffeur will be waiting for you at the bottom of the escalators. Alternatively, they will be at the arrival hall holding a sign with your name for easy pickup.
- International: Our chauffeur will be waiting for you at the arrival hall, holding a pick-up sign.
- Minibus: In compliance with Melbourne Airport regulations, vehicles with 10 seats or more must use the designated "Group & Charters" zones on the ground levels for drop-offs and pick-ups. For T1, T2, and T3, the zone is conveniently situated in front of T2. As for T4, the zone can be found on the ground level of the transport hub. Rest assured, our experienced chauffeurs will drop you off at and meet you at these locations, ensuring a seamless experience for your departure or arrival.
BRISBANE
- Domestic: Our chauffeur will be waiting for you at the baggage carousels, holding a name sign.
- International: Our chauffeur will be waiting for you at the arrival hall, holding a pick-up sign.
ADELAIDE
- Domestic: Our chauffeur will be waiting for you at the arrival hall, holding a pick-up sign.
- International: Our chauffeur will be waiting for you at the arrival hall, holding a pick-up sign.
The driver details will be sent automatically by our system;
1. Email to registered email address on the booking (24 hours and 1 hour prior scheduled pick-up time).
2. SMS to the passenger’s mobile (1 hour prior scheduled pick-up time).
Simply reply to your confirmation email or contact us. Make changes to your reservation before the specified cancellation time to avoid incurring cancellation fees as per the outlined policy.
Prices for your booking will be charged exactly as shown, except for customer-directed extras like extra stops or extended waiting time (beyond the courtesy wait times in our Terms and Conditions).
Please contact us immediately to make arrangements for rescheduling your car. We will do our best to accommodate your request at no additional cost. However, it is crucial that you inform us as soon as possible. Please note that late cancellations may incur charges.
Have you checked your phone for text messages? Are you at the designated pickup point at that airport? If you are unable to locate your chauffeur, please contact the chauffeur using the number provided via SMS one hour prior. You can also reach out to our office at 1300589227. Our dispatch team will promptly locate the chauffeur and arrange a meeting place for you.
You can click here to view our terms and conditions.
No we do not. All our vehicles are available for chauffeur driven service only.
Absolutely! Once you have chosen your vehicle, you can easily add a child seat on the option page.
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